Delivery

CHRISTMAS POSTING DATES AND RETURNS POLICY

PLEASE NOTE: This year, all courier and delivery services are experiencing significant delays.
For the best chance of receiving your parcel on time, please order by the following dates:

    • Last order date: UK destinations – Thursday 17th December 2020
    • Last order date: Rest of the world – Thursday 10th December 2020

Please plan ahead, as unfortunately any postal or customs delays are beyond our control.

For online orders placed between 7th and 24th December we offer an Extended Christmas returns period up to Friday 8th January 2021.
Please follow our normal RETURNS procedure shown here.


UK DELIVERY

To get your purchase to you as quickly and conveniently as possible we offer 2 delivery options to UK destinations:

    • Standard Delivery (Royal Mail 2nd Signed For)
    • Express Delivery  (Royal Mail 1st Signed For)

Standard delivery costs £4.95

Please allow 4 – 7 working days for your items to arrive
Deliveries to remote areas of the UK such as offshore islands and the Scottish Highlands may take up to 10 working days.

Express delivery costs £7.95

Due to high demand and Covid-related disruption to all delivery services, we cannot guarantee next day delivery. Express Orders should be delivered within 3 working days, but this cannot be guaranteed during these unprecedented times. Please note that weekends and Bank holidays are not classed as working days. Orders received after 1pm on Friday will be processed on Monday morning.

Unfortunately we cannot offer Express delivery to remote areas of the UK such as offshore islands and the Scottish Highlands.
Please note that all items are sent Recorded Delivery and will not be left at your address without a signature.
We will send a confirmation email when we have dispatched your purchase.


CLICK & COLLECT 

(West London & weekdays only)

For our West London customers, we offer a limited hoursweekdays only Click & Collect service from Barnes, SW13 0DB:

      • Click & Collect (only available from West London, SW13 0DB)

Click & Collect costs £2.00

Shop our website as you normally would and select the ‘Click & Collect’ Delivery option during Checkout.
Collection is from:

Workroom 76
1 Rocks Lane
London
SW13 0DB

Please Note:
As a result of the impact of the Coronavirus pandemic we have changed our Collection times.
Opening hours are currently: 10am – 4pm on weekdays. Closed at weekends and Bank Holidays.

You will be notified by email when your order is ready to collect.
If you place your order before 1pm, we aim to have your purchase ready for collection by 3pm on the next working day.

Please note that to collect your parcel you will be required to show a copy of your Order confirmation, showing the Order ID and the address of the purchasing cardholder.
Items not collected within 10 working days will be returned to our warehouse and you will be notified by email, while we await further instructions.


CHANNEL ISLANDS DELIVERY

For the Channel Islands we offer a single delivery option:

      • Channel Islands (Royal Mail 2nd Signed For)

Channel Islands delivery costs £9.95

Please select Guernsey or Jersey in the “COUNTRY” drop down box whilst entering your address during Checkout and the delivery option will appear before you enter your payment details. Please note: items may take between 5 – 7 working days to arrive, and will require a signature on receipt.

EUROPEAN UNION DELIVERY

Note: Due to the Brexit Transition on January 1st 2021 and Covid-19 related problems, all deliveries to Europe are suffering significant delays. Until these issues are resolved your parcel may take longer than usual to arrive.

      • Europe (Royal Mail International Signed For)

European Union delivery costs £14.95

Please enter your address during Checkout and the delivery option will appear before you enter your payment details. Please note: items may take between 7 – 10 working days to arrive, and will require a signature on receipt.
Any import duties or taxes that may be charged for items delivered outside the UK remain your responsibility. Please check your local customs office for more information on these charges.

(EU Delivery Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

UNITED STATES & CANADA

      • USA & Canada (Royal Mail International Tracked & Signed)

USA / Canada delivery costs £24.95

Please select USA or Canada in the “COUNTRY” drop down box whilst entering your address during Checkout and the delivery price will appear in your basket before you enter your payment details. Please note: items may take between 5 – 7 working days to arrive, and will require a signature on receipt.

Any import duties or taxes that may be charged for items delivered outside the UK remain your responsibility. Please check your local customs office for more information on these charges.

REST OF THE WORLD (Including: Australia, New Zealand, Hong Kong)

      • Rest of the World (Royal Mail International Tracked & Signed)

Rest of the World delivery costs £29.95

Please select your Delivery Country in the “COUNTRY” drop down box whilst entering your address during Checkout and the delivery price will appear in your basket before you enter your payment details. Please note: items may take between 5 – 10 working days to arrive, and will require a signature on receipt.

Any import duties or taxes that may be charged for items delivered outside the UK remain your responsibility. Please check your local customs office for more information on these charges.

If you require any further assistance with shipping (or anything else), please contact customer services on shop@marilynmoore.com or call +44 20 8876 2757, and we will do our best to help.