Delivery

CHRISTMAS POSTING DATES & RETURNS POLICY

PLEASE NOTE: As a result of Covid-related disruption, all courier and postal delivery services are continuing to experience significant delays.
For the best chance of receiving your parcel on time, please order by the following dates:

Last order date: UK destinations - Monday 20th December 2021

Last order date: Rest of the world - Friday 10th December 2021

Please plan ahead, as unfortunately any postal or customs delays are beyond our control.

For online orders placed between 7th and 24th December we offer an Extended Christmas returns period up to Friday 7th January 2022.
Please follow our normal RETURNS procedure shown here.

UK DELIVERY

To get your purchase to you as quickly and conveniently as possible we offer 2 delivery options to UK destinations:

  • Standard Delivery (Royal Mail 2nd Signed For)
  • Express Delivery  (Royal Mail 1st Signed For)

Standard delivery costs £4.95
Please allow 2 – 4 working days for your items to arrive

Deliveries to remote areas of the UK such as offshore islands and the Scottish Highlands may take up to 10 working days.

Express delivery costs £7.95
Due to Covid-related disruption to all delivery services, we cannot guarantee next day delivery. Express Orders should be delivered between 1 - 3 working days, but this too cannot be guaranteed during these unprecedented times. Please note that weekends and Bank holidays are not classed as working days. Orders received after 1pm on Friday will be processed on Monday morning.

Unfortunately we cannot offer Express delivery to remote areas of the UK such as offshore islands and the Scottish Highlands.
Please note that all items are sent Recorded Delivery and will not be left at your address without a signature.
We will send a confirmation email when we have dispatched your purchase.


CLICK & COLLECT 

(West London & weekdays only)
For our West London customers, we offer a limited hoursweekdays only Click & Collect service from Barnes, SW13 0DB:

  • Click & Collect (only available from West London, SW13 0DB)

Click & Collect costs £2.00
Shop our website as normal and select the ‘Click & Collect’ Delivery option during Checkout.

Collection is from:
Workroom 76
1 Rocks Lane
London
SW13 0DB

Please Note:
The Opening hours of our Collection Point are currently: 
10am – 4pm on weekdays. (Closed at weekends and Bank Holidays)

You will be notified by email when your order is ready to collect.
If you place your order before 1pm, we aim to have your purchase ready for collection by 3pm on the next working day.

Please note that to collect your parcel you will be required to show a copy of your Order confirmation, showing the Order No. and the address of the purchasing cardholder.
Items not collected within 10 working days will be returned to our warehouse and you will be notified by email, while we await further instructions.


CHANNEL ISLANDS DELIVERY

For the Channel Islands we offer a single delivery option:

  • Channel Islands (Royal Mail 2nd Signed For)

Channel Islands delivery costs £9.95

Please select Guernsey or Jersey in the “COUNTRY” drop down box whilst entering your address during Checkout and the delivery option will appear before you enter your payment details. Please note: items may take between 5 – 7 working days to arrive, and will require a signature on receipt.

EUROPEAN UNION DELIVERY

Note: Due to the Brexit Transition on January 1st 2021 and Covid-19 related problems, deliveries to Europe continue to suffer significant delays. Until these issues are resolved your parcel may take longer than usual to arrive.

  • Europe (Royal Mail International Signed For)

European Union delivery costs £14.95

Please enter your Shipping address during Checkout and the delivery option will appear before you enter your payment details. Please note: items may take between 7 – 10 working days to arrive, and will require a signature on receipt.
Any local import duties or taxes that may be charged for items delivered outside the UK remain your responsibility. Please check your local customs office for more information.

(EU Delivery Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

UNITED STATES & CANADA

  • USA & Canada (Royal Mail International Tracked & Signed)

USA / Canada delivery costs £24.95

Please select USA or Canada in the “COUNTRY” drop down box whilst entering your address during Checkout and the delivery price will appear in your basket before you enter your payment details. Please note: items may take between 5 – 10 working days to arrive, and will require a signature on receipt.

Any local import duties or taxes that may be charged for items delivered outside the UK remain your responsibility. Please check your local customs office for more information.

REST OF THE WORLD (Including: Australia, New Zealand, Hong Kong)

  • Rest of the World (Royal Mail International Tracked & Signed)

Rest of the World delivery costs £29.95

Please select your Delivery Country in the “COUNTRY” drop down box whilst entering your address during Checkout and the delivery price will appear in your basket before you enter your payment details. Please note: items may take between 7 – 14 working days to arrive, and will require a signature on receipt.

Any local import duties or taxes that may be charged for items delivered outside the UK remain your responsibility. Please check your local customs office for more information.

If you require any further assistance with shipping (or anything else), please contact customer services on shop@marilynmoore.com or call +44 20 8876 2757, and we will do our best to help.