PRIVACY POLICY

At Marilyn Moore we take your privacy extremely seriously, and do everything possible to protect any information you provide to us.

1 – WHAT INFORMATION DO WE COLLECT?

When you purchase something from marilynmoore.com, we collect the personal information you provide to us such as your name, address, email address and telephone number. Where available, we also keep a record of your order history.
When you sign-up to our newsletter or purchase from our web site we add your email address to our mailing list so that we may send you emails about our website, special offers, new products and other updates.
We promise that we will never sell your personal information to third parties.
Our use of third party providers extends only to those services necessary to allow you to purchase from our web site, enable delivery of your purchased goods, or receive our promotional emails.

2 – E-COMMERCE

Our store is hosted by Lois Merchant Systems Ltd. They provide us with the e-commerce platform that allows us to sell our products to you.
Your personal information (name, address, email address and telephone number) is held on an encrypted database on Lois’ secure servers, behind a firewall.
Only those people who explicitly need to access your information, for example to process an order, or contact you for customer service or marketing purposes have access, and we take all reasonable and appropriate measures to make sure it isn’t lost, misused, disclosed or altered.
Note: we do not store any financial information or card details within our Customer database.

3 – YOUR FINANCIAL SECURITY

If you order online from marilynmoore.com we never see nor store your payment card details.
As part of the ordering process your payment card details are immediately encrypted and communicated to SagePay (our payment services provider), using SSL (secure socket layer) technology and utilising the latest AES-256 encryption. SagePay’s secure handling of your payment card details uses the same rigid encryption and security techniques that most UK banking websites use.
If you order by telephone, we record your payment card details only as long as is necessary to complete your purchase transaction. As soon as the payment is processed, your card details are securely destroyed. As a responsible retailer we are bound by the standards set by the Payment Card Data Security Standard (PCI-DSS), and are required annually to comply with its conditions, related to the secure handling and destruction of credit card information.

4 – THIRD-PARTY SERVICES

Our use of third party providers extends only to those services necessary to allow you to purchase from our web site, enable delivery of your purchased goods, or receive our promotional emails.
The Lois e-commerce software collects your name and address information, which allows us to process and deliver your order. It also collects your email and phone number so that we are able to communicate with you in relation to that order.
SagePay securely collects your encrypted payment card details. We do not see this information. SagePay informs us if payment has been successful and allows us to process and dispatch your order.
When we send out new product updates, special offers, sale details and newsletters we use your email to communicate with you. For this we use a mailing list company called “Mailchimp”. The information they store on our behalf is encrypted and held on secure servers. They are also bound by the requirements of the GDPR (General Data Protection Regulation).

5 – HOW DO YOU WITHDRAW YOUR CONSENT?

Every email we send to you has an ‘unsubscribe’ link at the bottom of the message. Clicking this link will allow you to remove your details from our marketing database.
You can also request your details to be removed from our Customer database at any time by sending an email to shop@marilynmoore.com or writing to us at:

Marilyn Moore
Workroom 76,
1 Rocks Lane
London,
SW13 0DB

6 – COOKIES

A cookie is a small information file that is stored on your computer, tablet or phone when you visit some websites, helping to make your internet experience better. If you have registered with Marilyn Moore then an identifying cookie will be stored on your device. In general they are used to retain personal preferences, store information for things like shopping baskets, or whether you’ve logged into a site.

Cookies cannot harm your computer, and none of the cookies we use collect your personal information nor can they be used to identify you. You can change the settings on your browser to prevent these cookies being stored on your computer or tablet without your explicit consent.

User agreement
By continuing to use our site, you agree to the placement of cookies on your device. You can block some or all cookies, but this can cause some features to stop working.
See your browser’s help resources to learn how to adjust your cookie settings, or take a look at  the About Cookies website which offers guidance for all modern browsers.

7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Any changes will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shop@marilynmoore.com or by mail at:

Marilyn Moore
Privacy Compliance Officer
Workroom 76,
1 Rocks Lane
London,
SW13 0DB

Thanks for taking the time to learn about the Marilyn Moore Privacy Policy, and thank you for trusting us with your information.

Updated: August 2018