EXTENDED CHRISTMAS RETURNS POLICY
For online orders placed between 22nd November and 24th December we offer an Extended Christmas returns period up to Friday 6th January 2023.
Please follow our normal RETURNS procedure below.
If you wish to return an item, you must obtain a Returns Reference by emailing firstname.lastname@example.org
Pack your item securely and return to us at the following address:
20 Mortlake High Street
Please return your item within 14 days of receipt. The item you are returning will be refunded on the condition that it is received by us in perfect, saleable condition, all original labels and tags are attached, and it shows no signs of having been worn or washed.
Please note: the customer is responsible for all postage costs incurred when returning an item. Goods must be returned with the returns document enclosed and quoting the Returns Reference you received from email@example.com
The goods remain your responsibility until received at our address, so we recommend that you obtain a “Certificate of Posting” from the Post Office and / or use a service that requires a signature upon receipt. We cannot be held responsible for items that fail to reach us.
If you wish to exchange an item please send it back following the RETURNS procedure above.
Please fill in the form provided in your original delivery ticking the box marked “Exchange” and the new size you require. Exchanges will be sent to you without additional postage charges. Regrettably we are only able to exchange items for a different size of the same product in the same colour.
Please note: this Exchange Policy only extends to UK customers.
If your have a faulty product please email us at firstname.lastname@example.org giving the date of purchase and details of the fault.
Please fill out the form provided with details of the fault, and then send back the item following our returns procedure.
Items damaged as a result of normal wear and tear are not considered to be faulty.
We will issue a full refund on faulty goods and reimburse your delivery charges.